Shipping + Returns


SHIPPING

Processing time

Most items are ready to ship and will ship within 5-10 days after ordering. Preorders are excluded for this and will ship on date posted.

*Due to COVID-19 we will be limiting our outings to the post office to once a week. Thank you for your patience during this time. We have found that shipment times have been longer than usual due to COVID-19, we suggest purchasing shipping with tracking to keep an eye on your package.

We offer free STANDARD shipping on orders over 300$. We suggest purchasing tracking if you are concerned about shipment times.

Estimated shipping times

  • Canada : 5 - 8 business days
  • North America : 5 - 10 business days
  • Europe : 2 - 3 weeks

We do our best to meet these shipping estimates, but cannot guarantee them.

DISCLAIMER: Shelter is not responsible for any lost, damaged, or stolen packages.  Once the item is shipped it is no longer our responsibility. 

**If you are local to the Comox Valley and are able to pick up in our Courtenay studio please select "Local Pick Up" at check out and you will not be charged shipping. We will email you once your package is ready for pickup. All local pickups must be done through appointment, please email us to set up a time that works best for pickup.

Customs and import taxes

Buyers are responsible for any customs and import taxes that may apply. We are not responsible for delays due to customs.

 

EXCHANGES & RETURNS

All sale items, promotional code items and custom ordered items are FINAL sale.

EXCHANGES

We do not offer exchanges at this time. You are welcome to return the piece, and once it is received we will issue you a store credit which can be used towards selecting your desired piece. 

RETURNS

We only accept exchanges and returns within 14 days after receipt of delivery. The mailing cost must be covered by you and once the item(s) are returned we will make you a store credit for the amount of the order. All returned packages must be tracked. Please send tracking information to [email protected] If you do not pay for tracked shipping, we are cannot be held responsible for your order.

If there is an error or fault in the item please send us an email explaining the issue with photos and we can make a plan from there.

If you have questions not answered here, please reach-out to at [email protected]

If you're ready to begin an exchange or return please enter your details into our Return Portal. You will hear back from us within a few days after submitting your return request.