Most items are ready to ship and will ship within 5-10 business days after ordering. We are a small team and appreciate your patience with us as we work to get orders out as quickly as possible.
We offer free standard shipping on orders over 300$. We always suggest purchasing tracking if you are concerned about shipment times.
Please be aware that shipping carriers have experienced an increase in parcel mail and to expect delays due to this. We are unable to see more than what the tracking information provides.
Shelter is legally not responsible for lost or damaged goods. We recommend purchasing tracked shipping when possible and keeping all confirmation details securely, should further investigation be required.
We do not have the capacity to prioritize faster shipping at this time. If you choose priority shipping, please note that your order will still be subject to the 5-10 days of processing time to be shipped out, but it will be shipped with the priority service meaning your shipping timeframe will be much shorter than the other shipping options. Again, shipping timelines cannot be guaranteed by us as once your order is with Canada Post, it is in their hands.
Please note, that any item purchased at a discount is final sale and therefore not eligible for returns.
ALL sale items, promotional code items and custom ordered items are FINAL sale.
ESTIMATED SHIPPING TIMES
- Canada : 5 - 8 business days
- North America : 5 - 10 business days
- Europe : 2 - 3 weeks
We do our best to meet these shipping estimates, but cannot guarantee them.
Shelter is not legally responsible for any lost, damaged, or stolen packages. Once the item is shipped it is no longer our responsibility.
Should you have questions regarding the whereabouts of your package, please review the tracking information and contact Canada Post as needed.
If you are local to the Comox Valley and are able to pick up in our Courtenay studio please select "Local Pick Up" at check out and you will not be charged shipping. We will email you once your package is ready for pickup. All local pickups must be done through appointment, please email us to set up a time that works best for pickup.
CUSTOMS AND IMPORT TAXES
Buyers are responsible for any customs and import taxes that may apply. We are not responsible for delays due to customs.
All duties and taxes charged by customs of the destination country are the sole responsibility of the buyer and will not be refunded or reimbursed by Shelter for any reason. We do not declare packages as gifts/low value.