Who makes Seek Shelter?

All our clothes are designed by owner and operator Alison McLean, each item is handmade by a small team of hardworking ladies in our small studio in Courtenay, BC. 

What fabrics do you use?

We use high quality, eco-friendly European linen that is dyed in the United States. At Shelter we are focused on have very little waste, so the small pieces left after your Shelter items are cut are sewn into tiny baby bonnets for our sister company Rain People.

How do I care for my Shelter piece?

Our linens are made for living in. Machine wash on cold, hang drying is best.  There will be some stretch in the linen, and will shape back after its dried.

****Linen is a soft fabric and will wear down in areas of high friction. This is the case with our linen pants where the thighs might rub. We suggest wearing these pants loose to cut down on the wearing, but we are not responsible for crotches that wear out, we apologize for this but it is the reality of wearing linen. We suggest taking pants to a tailor to patch this area before a hole forms.

What is the currency and taxes?

All prices are listed in CAD. Taxes are added at checkout.

Can I return, exchange or cancel my Seek Shelter?

Shelter is a small made to order clothing line, although we do have some stock, most pieces will pieces will be made once the order is placed.  If you are unsure of how an item will fit please reference our size guide. If you are still unsure just send us an email with your measurements and we can suggest what size is best. 

EXCHANGES

If for any reason an item doesn't work for you we can totally do an exchange. The mailing costs must be covered by you then we can do a straight exchange for another item in the shop or a store credit. The item must be unworn with tags on.

RETURNS

If there is an error or fault in the item please send us an email explaining the issue with photos and we can make a plan from there.

Email Hannah at info.seekshelter@gmail.com

When can I expect my Seek Shelter?

Processing time

 

All items are ready to ship and will ship within 3-5 days after ordering. Preorders are excluded for this and will ship on date posted.

Estimated shipping times

  • Canada : 5 - 8 business days
  • North America : 5 - 10 business days
  • Europe : 2 - 3 weeks

 We do our best to meet these shipping estimates, but cannot guarantee them*. 

*Canada Post is currently on strike which may result in some delays in shipping times

DISCLAIMER: Shelter is not responsible for any lost, damaged, or stolen packages.  Once the item is shipped it is no longer our responsibility. 

**If you are local to the Comox Valley and are able to pick up in our Courtenay studio please use code: localpickup at check out and you will not be charged shipping. We will email you once your package is ready for pickup.

Customs and import taxes

Buyers are responsible for any customs and import taxes that may apply. We are not responsible for delays due to customs.

 

What size should I get?

We love baggy and oversized clothing, for a more tailored look size down. Please note that each style may vary slightly in sizing due to the cut, and these have been noted on the individual item.

Tops:

Sizing: Based on chest measurement in inches

X-Small - 35-37

Small - 37.5 - 39

Medium - 39.5 - 41

Large - 41.5 - 43

X-Large - 43.5 - 45

Bottoms:

Measurement to be taken at smallest part of waist, just above belly button:

XXS: 24-26

XS: 26.5-28

S: 28.5-30

M: 30.5-32

L: 32.5-34

XL: 34.5-36