Free standard shipping on all orders over $300 // 5$ from every sale is donated to Wish Vancouver

Shipping + Returns


SHIPPING

Processing time

Most items are ready to ship and will ship within 5-10 days after ordering. Preorders are excluded for this and will ship on date posted.

*Due to COVID-19 we will be limiting our outings to the post office to once a week. Thank you for your patience during this time. We have found that shipment times have been longer than usual due to COVID-19, we suggest purchasing shipping with tracking to keep an eye on your package.

We offer free STANDARD shipping on orders over 300$. We suggest purchasing tracking if you are concerned about shipment times.

Estimated shipping times

  • Canada : 5 - 8 business days
  • North America : 5 - 10 business days
  • Europe : 2 - 3 weeks

We do our best to meet these shipping estimates, but cannot guarantee them.

DISCLAIMER: Shelter is not responsible for any lost, damaged, or stolen packages.  Once the item is shipped it is no longer our responsibility. 

**If you are local to the Comox Valley and are able to pick up in our Courtenay studio please select "Local Pick Up" at check out and you will not be charged shipping. We will email you once your package is ready for pickup. All local pickups must be done through appointment, please email us to set up a time that works best for pickup.

Customs and import taxes

Buyers are responsible for any customs and import taxes that may apply. We are not responsible for delays due to customs.

 

EXCHANGES & RETURNS

All sale items, promotional code items and custom ordered items are FINAL sale.

EXCHANGES

We only accept exchanges and returns within 14 days after receipt of delivery. If for any reason an item doesn't work for you we can totally do an exchange. The mailing costs must be covered by you then we can do a straight exchange for another item in the shop or a store credit. The item must be unworn, unwashed  with original tags still attached. We have the right to refuse exchanges/returned items that have been worn, washed, are missing tags, stretched, have a strong odor or are stained. We will take photos of the damaged garments and ship them back to you as final sale, cost of shipping must be covered by customer.

RETURNS

We only accept exchanges and returns within 14 days after receipt of delivery. The mailing cost must be covered by you and once the item(s) are returned we will make you a store credit for the amount of the order. All returned packages must be tracked. Please send tracking information to [email protected]

If there is an error or fault in the item please send us an email explaining the issue with photos and we can make a plan from there.

Email Bailey at [email protected]