Free standard shipping on all orders over $300 // 5$ from every sale is donated to Wish Vancouver

FAQ


 

Who makes Seek Shelter?

All our clothes are designed by owner and operator Alison McLean. Each item is handmade by a small team of hardworking ladies in our small studio in Courtenay, BC. Check out our About Us section for more behind the *seams* info on our brand.

What fabrics do you use?

We use high quality, eco-friendly European linen that is dyed in the United States. At Shelter we are focused on having very little waste, so the small pieces left after your Shelter items are cut are sewn into scrunchies or pockets for our pants. We are diving into working with new fabrics as our brand grows so keep your eyes peeled for silks and denim in 2021 <3

Can I come in and shop at the studio?

YES! You absolutely can come by to shop & try things on. We ask that you make an appointment with us first by emailing: [email protected] or reaching out over Instagram (@seek.shelter). We ask that when you come to the studio that you wear a mask. We will take contact information for Covid-19 tracing. We ask that you cancel your appointment if you are feeling sick <3 

What are your studio hours?

Our studio isn't 100% a store front. We are typically here Monday - Friday during school hours. We ask that if you want to come by that you make an appointment. That way we don't miss you.

How do I find out about new releases?

We do our best to send out a newsletter before every new release! You can sign up for our newsletter on the home page of our website. We also post on our Instagram feed regularly with launch information and new fun stuff thats happening! You can turn on your notifications for @seek.shelter on Instagram so you don't miss out!

Do you have summer stock during winter? 

We often have summer stock kicking around the studio! So if you are looking for some shorts or tanks for a trip this winter send us an E-mail at [email protected] OR send us a DM on Instagram (@seek.shelter)

Linen pants VS. Cotton/Linen pants

Unfortunately it is not uncommon for linen to become threadbare with lots of love and wear. Linen is made from flax, so it is a very soft and buttery fabric that can lose strength in "high friction" areas (aka: where our thighs meet). We offer a cotton/linen blend fabric to combat this issue. We have found that it is a strong and beautiful alternative to 100% linen pants. The cotton blend starts out more stiff but with wear and washing the linen aspect comes out so beautifully. If you plan on living in your linen pants, it might be worth it to consider this as a nice alternative.

NOTE: Linen pants are not meant to be worn fitted. If you find yourself in between sizes, we recommend sizing up or send us an e-mail at [email protected] and we will help you find the right fit for you. We also have a Try-On Highlight on Instagram @seek.shelter

How do I care for my Shelter piece?

Machine wash on cold, hang drying is best.  There will be some stretch in the linen, and will shape back after its dried.

****Linen is a soft fabric and will wear down in areas of high friction. This is the case with our linen pants where the thighs might rub. We suggest wearing these pants loose to cut down on the wearing, but we are not responsible for crotches that wear out, we apologize for this but it is the reality of wearing linen. We suggest taking pants to a tailor to patch this area before a hole forms.

What is the currency and taxes?

All prices are listed in CAD. Taxes are added at checkout.

Can I return, exchange or cancel my Seek Shelter?

Please check out our Shipping & Returns policies <3

What size should I get?

We love baggy and oversized clothing, for a more tailored look with our tops, size down. We recommend that if you are in between sizes in pants, to size up. Please note that each style may vary slightly in sizing due to the cut, and these have been noted on the individual item.

NOTE: We work diligently to represent all body types in our clothing on our "Try-On" highlight on Instagram! If you are having a tough time deciding on a size or style, the "Try-On" highlight is an excellent tool to see other people in the clothing that have similar measurements. If you don't see your body type being represented, let us know & we will do our best to represent you!

Tops:

Sizing: Based on chest measurement in inches

XXSmall - 30-34.5

XSmall - 35-37

Small - 37.5 - 39

Medium - 39.5 - 41

Large - 41.5 - 43

XLarge - 43.5 - 45

XXLarge - 45.5 - 48

1XL - 48.5-50

Bottoms:

Measurement to be taken at smallest part of waist, just above belly button:

XXS: 24-26

XS: 26.5-28

S: 28.5-30

M: 30.5-32

L: 32.5-34

XL: 34.5-36

XXL: 36.5- 39

1XL: 39.5-45.5